State Farm® Insurance Agent Steve Sparkman

"One star because I couldn't leave ZERO. One of the staff lied to my wife! She told her our rate went up so high because of the age of our roof. We replaced our roof in November and our rate actually INCREASED AGAIN! Can't talk to the actual agent, but only his staff. Everything I've read says a homeowner policy should go down 15-35% in Virginia, with a new roof. Time to move all of our home and auto insurance to a reputable agent! BUYER BEWARE!"

"Never have posted a review but need to now…. Was quoted a policy in April 2025 and was told the reason my quote was so high was because my roof was 17 years old. I said I would be replacing it soon. I was told to send in the receipt when I did. I replaced my roof in November 25 and emailed my paid receipt. When I received my renewal this month, it is higher than last year! When I spoke to the rep. again today(I actually have never talked to Steve Sparkman), she said replacing the roof has no impact on my renewal. Now I don’t know about anyone else, but I call that a bold face LIE! I try to buy local and this is what I received!"

"I moved from Williamsburg, VA to Cary, NC in the summer of 2025. The DMV in NC is in chaos. I had to travel to another town (the wait in Cary was three months) and wait five hours to receive a NC driver's license and then go to a separate location on another day to obtain plates. Looking for auto coverage, I contacted the State Farm office closest to my Cary home three times. The person who finally returned my call was working from home, getting ready to retire, and suggested that I wait a bit before she wrote the NC auto insurance policy. Because I had moved out of state, Steve Sparkman's office was technically not underwriting my auto policy. BUT THEY STUCK WITH ME until I finally received coverage from State Farcm in NC. Lanie Reed called me often checking on my situation. She patiently listened to my complaints and stayed with me until I finally received auto coverage in NC. I am very grateful to Lanie for her understanding and the excellent and committed service I received from her. Now that I am back living in Williamsburg, it is a pleasure to have the Steve Sparkman Agency and Lanie underwrite my insurance needs."

"Very helpful, informative, and quick to help with any policy related issues. Have been with them for years, and many to come!"

"Very good job 😎"

"I give them one star because they keep going up on my car insurance, which is ridiculous since they are all old cars. They need to give a discount for disabled veterans. My husband is a disable vet. And the other reason I'm giving you one star is my husband hit a deer a year ago. Took his truck to Elite Body shop now Collision One in Kilmarnock, VA to get it repaired. The truck had been there a year and they have not started working on the truck. But they have been paid to repair this truck. This is unacceptable for Collision One to do this. It is also unacceptable for State Farm to let this happen and not do nothing about it. This is BAD FOR BUSINESS for COLLISION ONE AND STATE FARM.Visited your office on July 14th to pay my car insurace, supposed to have automatic draft. Until my husband went in the office to put insurance on a Chrysler NewYorker told them he wanted a separate policy. They added to the same policy he already had. Then they had to separate it and messed up the automatic draft. Had to pay the car insurance in person June and July. This was a inconvenience for me for something they messed up. When I visited the office on July 14th to pay the insurance the office Manager MICHELE OVERTON was very RUDE AND OBNOXIOUS. Told me I couldn't talk, also told me I couldn't tap my fingers on the counter. This is DISRESPECTFUL and UNACCEPTABLE to tell a paying CUSTOMER this. She is obviously not the sharpest tool in the shed. THE CUSTOMERS ARE THE ONE'S WHO PAYS YOUR SALARY. WITHOUT THE CUSTOMERS THERE WOULD BE NO STATE FARM. MICHELE OVERTON YOU NEED TO TAKE THAT SALARY AND BUY YOURSELF A PERSONALITY. I DOUBT THAT SALARY IS ENOUGH TO BUY YOU A PERSONALITY BECAUSE YOURS "STINKS" AMY REYNOLDS is very nice and pleasant. You need more employees like her."

"I had a fabulous interaction with Kellie and she was able to save me money on a policy that offers more than my last policy offered, and she also helped me switch companies! She tailored my policy to my needs and answered all of my questions! I am so thankful that I switched to State Farm, and I plan to switch my homeowners policy as well! It’s a pleasure working with them!"

"I got my supplemental health insurance with Emma from this office recently, and she is just wonderful! Really refreshing to talk to an insurance salesperson that’s honest and seems to really care about your well-being, not just your business. I’m thinking about getting more policies with her when my others go up, she’s great!"

"I contacted State Farm today and talk to Emma Feller. I was calling to compare my current Auto policy. She displayed such knowledge, confidences and honesty you just had to be impressed. This what you want in an Insurance agent. Steve you have a winner here."

"Steve and his team have been absolutely wonderful to work with! They have been very responsive and helpful. I highly recommend!"

"Carrie and Michelle were so helpful with everything. Sat down with both of them and was able to get a bunch of stuff accomplished and they helped me save a bunch of money! Very very helpful and Carrie is very communicative! They are awesome."

"If you like your monthly premium going up every month! This is your agent! My monthly premium has been going up for the last almost a year! And it seems like there’s no sign of stopping, I’ve had my insurance through this branch and company since I’ve had a license to drive! And that’s been about 35 years, talk about loyalty! But that’s ok there are plenty of other companies that will gladly insure my 5 vehicles! Get your insurance here if you like spending money!! No stars in my opinion but I had to leave one so this would go through."

"Fantastic customer service! If you are looking for a nationwide insurance company that provides that local customer interaction that is lacking these days, the client reps in the local office are just who you are looking for. The best part of making the call was the rate they provided for both my home and auto insurance was lower than any other quote by far. Thanks to Carrie, Steve and the team!"

"Sam helped me update the description of my home. She was extremely helpful and spent 20 minutes helping me through the process."

"New agent same lovely office crew!"